What About the Reviews?

Customer reviews can make or break your online reputation. Unfortunately, the majority of customers who are motivated to leave reviews often end in a negative review.

How can you, a business owner or PR manager deal with this dilemma? Well, there are two most common ways.Image of 5-star Online RatingOne is to hire an agency with questionable tactics. ***(DO. NOT. DO. THIS!!!)*** Sure, they can run pretty cheap and get you a lot of positive reviews quickly but as they say “You get what you pay for”. Many of these agencies hire people with poor to horrible English writing skills. This can quickly backfire on a business. Not only does a flood of unintelligible 5 star reviews look tacky and tend to drive potential customers away (not really what you want to pay for) but can make your business show up less – rather than more easily on search results and even get you into some real trouble.

The second way involves two elements: 1) Monitor the sites where people leave reviews, responding promptly to negative feedback. 2) Encourage your current happy customers to leave reviews on these sites. Now, doing all of this manually is very time consuming. When would you have time to run your business and give these clients the attention they deserve that would give them a reason to rate your business as the best?

That is where Your Own Name Industries, LLC comes in! With our Reputation Management Software, you can get more positive customer reviews on ANY site of your choice, and privately handle any unfavorable reviews!

“How?” you ask.

Easily Get More Customer Reviews
With one code snippet you can collect reviews anywhere: On your email footer, your thank you page, or send it to your email list. If they rate you positively with 4 or 5 starts, they instead are prompted to leave a review on any site you choose! If the customer rates you 1-3 stars and expresses negative sentiment, they are prompted to send you a message privately – giving you a chance to handle the issue. We can add this snippet to your website, you can do it yourself, or have your current web manager do it.

 

Get Reviews On The Sites That Matter MostReview Sites Logos - Yahoo Local - Google - Facebook - More
With our review platform, you can custom select which
site(s) you want your positive reviews on. Choose from
over 50 review sites including Google, Yelp, Facebook,
and more!

 

Prevent Negative Reviews
Many bad reviews are caused by a simple misunderstanding that could be prevented. By pre-qualifying reviewers with our 5 star rating system, customers that would have left negative reviews are brought to a form where you can handle the issue privately. This gives you a chance to solve the issue before they leave a public review.

Image of Negative Reviews Preemtive Response Form

Reputation Monitoring
Not only can you increase your reviews, with our software you can monitor reviews left anywhere so you can quickly respond in case you need to! Our notifications will be sent right to your or your PR management staff’s inbox.

Automated Reporting
Your Own Name Industries’ review software will generate accurate, in-depth reports to use or send to your staff in PDF or web based form.

  • Overall Average Rating
  • Ratings Distribution
  • Review Volume & Distribution
  • Aggregate Reviews & Ratings Over Time
  • Individual Review Detail

All Automatically and Conveniently Delivered to Your Inbox!

 

Auto-Post To Social Media
Auto-Post your positive reviews to social media to keep your stream full of positive sentiments. Just hook up your social accounts, set the schedule, and the software does it all for you!

Image of 'Add Social Media' feature

For more information, to see how it works or request a pricing quote, get in touch with us today!

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